We welcome your feedback on any aspects of the services we provide to you. Your comments will help us to improve the way in which we deliver our service in the future.

Head Office (Registered Office)
Trinity Square, Horninglow Street,
Burton upon Trent, Staffordshire. DE14 1BL

Telephone : (01283) 528528
Facsimile: (01283) 528699
Email: enquiries@trentanddove.org

Normal Office Opening Hours: Monday to Friday 9.00 am - 5.00 pm

Trent & Dove Housing Limited; Registered Head Office. Trinity Square, Horninglow Street, Burton upon Trent DE14 1BL

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Customer Scrutiny Panel

The customer Scrutiny Panel at Trent & Dove is a group of tenants who scrutinise areas of service within Trent & Dove and have received training to enable them to understand how Housing Associations are expected to work to standards set by their regulator and customers.

We would like to hear from you about any areas of service with which you have been particularly satisfied or impressed, or think that Trent & Dove could have done something better at the time. Please e-mail us at scrutinypanel@trentanddove.org  and we will get back to you.

Feedback to Trent & Dove

If you wish to provide general comments on our service, be it to;

• compliment the company or an individual staff member for service that has been provided
• make a suggestion on how we might improve the service we have provided to you
• or register a formal complaint for an issue we have failed to resolve to your satisfaction, having first given us the opportunity to put things right.

You can contact Trent & Dove by telephone; e-mail directly to the officer involved or through our enquiries@trentanddove.org ; in person at our offices; by letter or by using our feedback 'Compliments, Comments and Complaints form.

Staff can assist you to complete the required information. If you are making an official complaint, it would be useful to let us know what you would like us to try and do to resolve the complaint.

Click on a document title to view the document:

A Guide to... Making Compliments, Comments & Complaints (285 KB) Explains how to make comments about our service, make an official complaint or pass on compliments for good service or a job well done.

Alternatively, the guide is available at any of our offices and can be requested by telephone or in person.

If you have any queries regarding your tenancy or wish to report a repair, please contact your local office in the first instance by telephone or in person.