firstCall TwentyFour/seven, community alarm service, provides an emergency, on call service supported by mobile response staff 24 hours per day, 7 days per week, 365 days of the year.

The firstCall service incorporates the use of assistive technology, known as Telecare, to help support people in their own homes.

About First Call 24/7 (video)

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See how firstCall 24/7 helps people to live independently.

First Call Lone Worker Protection (video)

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Learn more about how the lone worker monitoring service can help protect workers who are required to work away from their office.

Our firstCall 24/7 service offers the elderly, vulnerable or disabled people the reassurance that emergency assistance is at hand, without any loss of independence. This is achieved through Telecare, a continuous, automatic and remote system of monitoring real time emergencies and lifestyle changes, in order to manage the risks associated with independent living. To learn more about assistive technology through Telecare, please click here...

All that is required is a working telephone connection and an electric socket.

Who is it for?

The service is available to all residents within East Staffordshire and provides a support network that is ideal for those who live alone, suffer from a medical condition or feel vulnerable.

Everyone using the system receives a monthly visit to check on their well being and test the equipment.

Potential Telecare clients will be assessed by a member of the firstCall team, a Social Worker or Occupational Therapist. Advice will be given as to what equipment should be installed and an agreed Telecare plan will be started.

When can I use it?

The alarm can be used any time of the day or night, 7 days a week, 365 days of the year.

In an emergency, help & support is available at the touch of a button.

Just seconds after pressing your alarm button or pendant, the firstCall TwentyFour/seven staff will know who you are, where you live and any special medical needs that you may have. if it’s a medical emergency or you have fallen, a member of the mobile response team can be with you in minutes.

The following are examples of assistive technology sensors that are available;

Flood Detector; Fall Detector; Bed/Chair occupancy sensor; Smoke Alarms; Carbon Monoxide detector; Temperature Extremes sensors; Gas Detectors; Wandering Client (door contacts); Pill Dispenser; Pressure Mats; Bogus Caller pendant; Pull cords.

How can I find out more?

If you would like peace of mind for yourself or your relatives please call 01283 528529 for more information.

Alternatively, please click here for our firstcall information leaflet, or contact our firstCall Manager by telephoning (01283) 528617.

Payment for this service can be made by direct debit.