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6th August 2012

Trent & Dove to undertake a fact finding survey of its tenants

Over the coming weeks Trent & Dove will be contacting every one of its 5,500 tenants with a short survey requesting information about every member of the household.

photo of pen and survey formThe survey will include personal information that will help Trent & Dove to ensure that the services it offers and develops in the future are fair to all and that they take account of local needs within the communities.

In addition, changes announced by the coalition Government will have major implications for many people in receipt of benefits. From April 2013, the amount of housing benefit that can be paid to claimants will be limited depending on the size of their family and the number of bedrooms they are considered to need. People may have heard this described as ‘a bedroom tax’ by the media.

It is highly likely that these changes will have an effect on some tenants living in Trent & Dove properties. By ensuring that the information it has on its tenants is as up to date as possible, it will enable it to identify households which, through changes in family or personal circumstances, may now be most at risk because of these changes and therefore in need of help and guidance.

It is therefore vitally important that landlords such as Trent & Dove are fully aware of all family circumstances that may have an impact upon a person’s eligibility for housing to ensure that the implementation of any changes required are fair to everyone concerned.


David Jones Director of Housing at Trent & Dove is very keen to get the message across for the reasons behind this survey, he said, “It’s quite natural to feel protective of your personal information. It’s not only natural, it’s sensible. However, if we don’t know who’s out there, we cannot be expected to deliver our services in a way that is fair and takes account of people’s circumstances. The information helps us make services better by targeting them at the right people.” 

Mr Jones added, “The Government’s changes to benefits and the way in which they are paid, are far reaching and will have a direct impact upon so many people. Because of this, it is important that we understand the needs of everyone living in our properties. Over the course of the coming months we will try to keep people informed of the consequences of the Benefit Changes to assist our tenants as far as we can. It is important that we have an awareness of where difficulties may arise so that we can be prepared. Tenants can be assured that we won’t share this personal information with any other agencies. I therefore urge people to return the survey and help us target the help that we need to provide.”

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