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30th October 2012

Trent & Dove unveils its new customer service reception area

The chairman of Trent & Dove’s Federation of Resident Associations, Malcolm Wardle officially opened the housing association’s new Customer Service reception at its Trinity Square offices in Burton upon Trent.


Mr Wardle, a tenant of Trent & Dove, officially unveiled the newly refurbished reception area, which replaces the office layout that has been in place since Trent & Dove transferred to their Trinity Square location some 10 years ago. The design has included ideas put forward by the customer panel and has retained and enhanced features that help accessibility to the office and its facilities for people with disabilities. Local construction contractor, George Hodges & Son Ltd of Horninglow Street was used to turn the design brief produced by architectural designers, The Space Studio of Birmingham into reality.


In keeping with Trent & Dove’s philosophy of valuing customers and its commitment to excellence in service delivery, the reception area is much more customer focused with clearer signposting, and giving over much of the space to a lighter, modern customer area with informal, customer seating areas. Awards and accreditations achieved by both the company and its resident groups are proudly showcased alongside an exhibition of items from John Taylor High School student’s art competition that was recently sponsored by Trent & Dove.


Before cutting the ribbon to officially open the reception area, Mr Wardle, an active facilitator of resident led projects around Tutbury including Tutbury in Bloom and the Tutbury Community Garden, said, “As a long standing resident of Trent & Dove, I have been involved with them at many levels. I know how much it means to them to work in partnership with residents and our views are valued. This has been confirmed in their recent Customer Services Excellence re-accreditation where they achieved a compliance-plus finding from the assessor on their work with residents and communities. It is a privilege and an honour to be asked to cut the ribbon to open this new reception area.”


 Trent & Dove’s Housing Needs Manager, Alison Millard added, “After 10 years in operation, it could be seen that the reception had become tired and jaded and needed a radical makeover. We have used the theme colours from our logo to reinforce the Trent & Dove image and customer service staff have new uniforms to make them more easily identifiable to customers. We hope that customers will like the lighter and more airy feel to the office when they next visit.”


photo of customer service team in new reception at Trinity SquarePhotograph: – Customer Services team with Housing Needs Manager, Alison Millard (Right)

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