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Advance Your Life (Skills - Support - Employment)
In March 2009, Trent & Dove Housing was successful in obtaining grant funding in collaboration with ‘CHANGES’, a support organization specializing in mental health issues, to operate a pilot project as part of an overall £2m Learning and Skills Council initiative.
The initiative aims to help selected regions test ways of developing and delivering advancement networks, within the wider development of an adult advancement and careers service.
Click here... to view Newsletter: Volume 2, issue 2.
| | | Our regular telephone number is now available 24 hours per day 365 days of the year. The number can be used for reporting emergency repairs out of hours. The number can also be used to request Non-emergency repairs although these will not be actioned until the next working day when our offices re-open. You can continue to request repairs at your local area office during normal office hours, Monday to Friday 9am to 5pm, or use our web site link to Housecall to request rotine non urgent repairs. Please note all calls out of hours are recorded. | | |
2007 Gold Awards - Empowering Communities
From 108 entries in the 2007 Housing Corporation's, prestigious Gold Awards, Trent & Dove's entry was selected as a finalist. Speaking at a special awards ceremony in London the judges said of their entry;
"Their devolved governance project has produced community cohesion, financial inclusion, supply chain diversity and environmental improvements as well as tackling domestic violence and community safety. They have well-thought out ways of changing how a registered social landlord works to see and act from a community perspective."
Artistic Staff at Trent & Dove Cliff Warner, who is employed at Trent & Dove is also a talented artist in his own right. To see examples of his work please click on the following link to his website. www.cliffwarner.co.uk
C.A.S.E.S. Supporting Voluntary Action in East Staffordshire. Open to Group representatives, individuals,tenants, residents of all ages. Have a say in decisions affecting your neighbourhood. Make a difference to your community. To contact CASES -Telephone 01283 543414 or Click here... for more information
Trent & Dove's web site Please let us have feedback on this site. From your view as a Trent & Dove resident or as a potential resident, does the site provide you with all the information you need to help you make the most of your tenancy? Please let me have your views by replying to Keith Spackman: enquiries@trentanddove.org
Customer Service Improvement Suggestion rewarded Following a service improvement suggestion by one of our residents, we are pleased to announce that you can now view a list on our website of customers' requests to exchange properties. Follow our Residents Section to the page titled "moving" . The link to our mutual exchange request list is under the item describing the mutual exchange process.
Warning from Neighbourhood Watch Keith Lemare, Tenant Board Member of Trent & Dove Housing has asked us to circulate this warning.
Reports being received of cold call sales telephone calls from various Security / Alarm companies. The companies are advising householders that they have been selected to have an Intruder Alarm system installed for FREE. On each occasion the company has then gone on to say they are affiliated with or recommended by Staffordshire Police and/or Neighbourhood Watch.
Please note neither Neighbourhood Watch nor Staffordshire Police are affiliated with any security installation company of any name, neither are they in a position to recommend any company directly. Their practice is to refer anyone looking to contact a security installation company to NACOSS, the National Approval Council for Security Systems were you can verify the company's credentials. They can be contacted on 0845 006 3003 or visit their web site address on http://www.nacoss.org
The public are advised to be very wary of agreeing to such offers over the phone, if FREE offers sound too good to be true they usually are!
If you do decide you want to proceed always: - Check for any hidden charges, installation may be free but is there an over inflated annual maintenance charge?
- Get up to three quotes from separate companies for the work you wish to contract.
- Check the company is registered NACOSS before arranging for them to visit.
- Check and verify ID when they arrive at your home
Check they are offering the mandatory 7 day cancellation period if you purchase anything over £35.
To stop any unwanted sales calls, ring the Telephone Preference Service on 0845 070 0707 , or visit their web address on www.tpsonline.org.uk
If you have any concerns about such cold callers please contact Neighbourhood Watch on 01785 235938 or Trading Standards on 0845 330 3313.
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