Payment of Your Rent

Payment of your rent can be made in a variety of ways.

• By Direct Debit
• By Allpay.net
• By payment at your local office (you will need your swipe card).

You can obtain information on paying your rent at your local office or by downloading our leaflet.

If you wish to pay online , please CLICK HERE to open allpayments.net, our preferred internet payment facility.

Click to download...
How to.. Pay Your Rent

Failure to pay your rent on time will put your tenancy at risk. If you do find yourself having difficulties in meeting your payments, you must contact your local office immediately to inform them of your situation.

We will not take over the responsibility for dealing with your payment problems, as a tenant this is down to you. However, staff there will assist by advising you of your options.

The company will take prompt action against any tenant who does not pay in accordance with the terms of their tenancy.

Information regarding our Rents

Trent & Dove Housing are committed to maintaining rents that are affordable to people. Rents will be charged at sufficient costs to provide a housing service on a non profit making basis and in line with Tenant Services Authority guidance.

The Government has instructed all Housing Associations & Local Councils that in future they should charge similar rents for properties of the same type in the same area. As rents at present vary considerably, the Government has allowed until the year 2012 for this rent re-structuring to take take place. Trent & Dove rents are low in comparison to other housing providers which means that there will be increases for most people which may be more than the rate of inflation to meet this Government target.

However, no rent will increase by more than the total of; the annual rate of  inflation + 1/2% +£2 per week each year until the target rent is reached.

Rent Guarantee;

Tenants that transferred to Trent & Dove Housing had a legally binding rent guarantee:

From April 2001 to April 2005 inclusive, rents would only increase by the rate of inflation plus 1%.

The guarantee period ended 31 March 2006. Rent increases from that date are now based upon the above Government formula (RPI +1/2% + £2 per week), as Trent & Dove Housing's rents move towards target rent by 2012.

If a tenant that transferred to Trent & Dove Housing later moved to another Trent & Dove property, the tenant still benefitted from the remaining Rent Guarantee period.

New tenants rents will be higher than the rents for tenants who occupied our properties prior to transfer, despite them living in similar properties. Once the rent for new tenants has been set, the rate of increase will not be more than the rate for transferring tenants. It is Trent & Dove’s policy to try and maintain affordable rents level at all times, in accordance with the Tenant Services Authority guidance.