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It is the aim of Trent & Dove to provide an excellent repairs service to all of our customers. Our new repairs partnering arrangement with Inspace Partnerships which starts on 1 April 2004 is another step in our continuous improvement strategy towards fulfilling this aim.
Our leaflet – Reporting a Repair – provides important information regarding the repairs service. It also advises you which type of repairs are your responsibility and those that are the responsibility of Trent & Dove Housing.
 Click to download...
How to.. Report a Repair
How do I Report a Repair?
- Contact your local office by telephone or in person (or use our HouseCall repairs online service for Non Emergency ONLY) - Burton office 01283 528528, Uttoxeter office 01889 561870
- Tell us if the repair has been reported previously
- Give as much detail as possible about the repair
- Provide a telephone contact number and, dates/times when access to the property will be available
- Advise us if you have any special needs due to disability or illness
- If you need to contact us in an emergency outside normal office hours please call 01283 528528 (Please note: calls will be monitored)
What are Emergency Repairs?
These are repairs necessary to deal with an immediate danger or to minimise very serious damage to the property.
Some examples are:
- Gas Leaks (Contact Transco immediately - 0800 111 999, then let your local office know)
- Major leaks in hot or cold water systems, heating systems or roofs when the leak cannot be adequately controlled
- Total failure of electrical power/lights
- No Water
- No Heat, between 1 October & 31 March where an elderly person is living in the property, or other exceptional circumstances
- Toilet/WC not working, broken or blocked where there is only one in the property
- Boarding up doors & windows where safety/security is affected
- Emergency repairs to make safe
- Dangerous electrical fittings
- Fire,smoke and carbon monoxide alarms which persistently sound & cannot be reset
- Fire damage, making safe only
- Overflow running ‘full bore'
- Lift breakdown
- Warden call system failure
- Blocked waste pipes, gullies or drains
- Broken toilet seats
- Unsafe floors/stairs, hand or grab rails – full repair or replacement
- Emergency lighting failure
- Immersion heater failure when this is the sole source of hot water
Your local office will be able to advise you further on what constitutes Emergency, Urgent or Routine repairs.
Our target response times are;
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Emergency
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within 24 hours |
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Urgent
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within 7 days |
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Routine
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within 31 calendar days |
Online Reporting Service for routine repairs
We are delighted to offer our residents a new facility for reporting non-emergency repairs.
"Housecall" is a new service that allows Trent & Dove's residents to request repairs from this website. Simple drawings and clear options will help you to make a request that will be turned into an order for Inspace, our repairs partner.
The system has been designed to be user-friendly, with a useful step by step guide ensuring that only basic computer skills are required in order to operate the system.
Any resident with access to a PC with an internet connection can use this new way to report a repair.
Please Note: Out of Hours - any repairs logged via Housecall will be processed on the next working day so the service is not suitable for emergency repairs. If it is an emergency as described elsewhere on this page please contact the office personally or by telephone.
They will be dealt with immediately and the repair will be completed within 24 hours. Any follow up work may take a little longer.
- Our contact number in normal working hours (Monday to Friday 9am to 5pm) - 01283 528528 (Burton Office) or 01889 561870 (Uttoxeter Office).
- When the office is closed, you can still use our main telephone number to report repairs, however only designated emergency requests will be dealt with immediately within our emergency service standard. All non-urgent and routine repairs will be held over until the next working day.
Please note that all calls are recorded for training and operational purposes.
To connect to Housecall simply click here... 
Languages
A text only mode (accessible and ideal for users using screenreaders or other reading aids on the web) is available: Please click here...
Gas leaks
Call Transco immediately on 0800 111 999 .
Gas Servicing
At the same time as your gas service, the smoke alarm at your property or in the communal areas will be tested. If, however, you think at any time that your smoke alarm is not working and needs to be replaced please contact us immediately and DO NOT wait for your annual service. Report your faulty smoke alarm to us on 01283 528528.
IMPORTANT - It is a legal requirement for us to carry out an annual gas service. You must allow our contractor access when arranged each year to undertake this work to ensure the safety of all our residents. Failure to allow reasonable access may put yourself and other residents at risk. Continued failure to allow access will put your tenancy at risk of being terminated.
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