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This section of our web site is to help you make the most of your tenancy by providing you with news and information that we trust you will find useful and informative.
If you are a leaseholder, more information is available in our 'Other Services' section of this site, on the Leaseholders page.
By using our downloadable guides, you can obtain information on many aspects of your tenancy, from applying for a property to leaving your property.
Let us know whether the information provided meets your needs. You can do this formally by using our Compliments, Comments & Complaints form.. Alternatively you can also speak to us direct or write to us with your thoughts and views.
We are always looking for volunteers to take part either in customer forums or 'one-off' consultation groups where you will be asked to provide comments on specific issues.
If you are interested in taking part and shaping the future policies of Trent & Dove you can find out more about Resident Involvement, or speak to our Resident Involvement Officer on (01283) 528528.
Welcome!
If you require information in an alternative format or language, please click in this box to download a request form.
   
   
 
Commitment to Resident Involvement Quality
Trent & Dove’s mission of ‘Improving homes, lives and neighbourhoods’ is supported by strong and effective resident involvement activities. Residents work with us to ensure excellent service delivery and a sustainable approach to community development.
The Tenant Participation Advisory Service (TPAS) has produced a self-assessment toolkit for landlords which has enabled us to measure where we stand in relation to resident involvement best practice. It has also highlighted areas for improvement that will strengthen our ability to sustain at least a “3-star Audit Commission rating” for resident involvement.
By carrying out this self assessment exercise under the TPAS accreditation framework we have been able check on the extent to which resident involvement is embedded throughout the organization.
The seven themes within the quality assessment look at;
- how our Resident Involvement policies and structures fit with business planning;
- how research guides our Resident Involvement work;
- how embedded Resident Involvement is throughout the organization;
- whether training is offered and how it enables effective involvement;
- whether resident involvement and community engagement is recognized and celebrated by the organization;
- that community development is encouraged and delivered with residents and partner agencies.
During April an on site reality check was undertaken by Tpas assessors, to establish the accuracy of our self assessment against the experiences of residents and staff. Residents, whether involved with us or not, were invited to take part in focus groups and telephone interviews as part of the process.
A report has now been produced by Tpas which includes a summary of our performance and examples of good practice. The external assessment panel confirmed that our commitment to resident involvement is at a high level, and the coveted “kitemark” has been awarded.
Click here to open the TSA website in a new browser window...
The Tenant Services Authority (TSA) came into being on 1st December 2008. Initially they are responsible for the regulation of housing associations and co-operatives. By spring 2010, subject to Parliamentary approval they will also be responsible for regulating the landlord functions of all local authorities and Arms Length Management Organisations (ALMOs).
The TSA is currently sounding out views on its plans for a set of standards that housing associations and local councils will have to meet from April 2010.
If you have ever wondered whether you are getting a fair deal from Trent & Dove Housing, or how we compare to other landlords in the area, help is now at hand. The TSA has produced a free to use, new web tool that lets you compare the performance of housing associations in the area - all you have to do is enter your post code.
You will find Trent & Dove compared on six things that tenants have tpld the TSA that they would find useful. They include comparing your rent with the local average and seeing how we rate in terms of our overall service and our repairs and maintenance in particular.
You can compare our performance with other landlords' via the TSA website: www.tenantservicesauthority.org. and click on the link to 'Find and Compare Landlords' in the top right hand corner of their website.
Or to go directly to the page from here, click this next link... 'Find and Compare Landlords' . There are no logins, passwords or subscriptions needed.
Please contact Resident Involvement Officer, Dawn Maddin on 01283 528652 to learn more about resident participation.
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