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Information Leaflets

We have produced a number of information leaflets that are freely available at our offices to help you with most aspects of your tenancy.

Copies of the leaflets can also be downloaded from this website.

Other documents providing information will also be available within this part of our web site.

Click on a document title to view the document:

pdf

A Guide to... Aids & Adaptations in your home (177 KB)
A guide to the service we can provide or who else might be able to help you.


pdf

How to... Apply for a Garage (215 KB)


pdf

A Guide to... Applying for a House (855 KB)


pdf

A Guide to... Annual Safety Checks & Service Programme (189 KB)
The leaflet explains our responsibilities as a landlord in respect of gas safety and also the steps you, as a resident in one of our properties should take to remain safe.


pdf

How to.. Deal with Anti-social behaviour or Nuisance (512 KB)


pdf

A guide to FirstCall Twentyfour seven (302 KB)
Details of Trent & Dove Housing's community alarm response service.


pdf

How to... FirstCall TwentyFour seven with direct debit (558 KB)
For added peace of mind, make sure your service charge is paid regularly by direct debit.


pdf

A Guide to... Floating Support Service for Older People (870 KB)
Trent & Dove's support team provides a diverse and flexible serice to older people.


pdf

A Guide to... Keeping Pets in your Home (143 KB)


pdf

A Guide to... Making Alterations & Improvements (175 KB)


pdf

A Guide to... Making Compliments, Comments & Complaints (176 KB)


pdf

How to... Pay your Rent (199 KB)
A guide to paying your rent


pdf

A Guide to... Reporting a Repair (148 KB)


pdf

A Guide to... Resident Involvement (162 KB)


pdf

A Guide to... Service Standards and Customer Care (597 KB)
Veiw a summary of ouir service standards and responsibilities for customer care as agreed with Tenant representatives.


pdf

How to... Terminate your Tenancy (166 KB)



acrobat reader

You will need Adobe Acrobat Reader to view the information leaflets.

Acrobat Reader

If you do not have this software installed on your computer, you can get the acrobat reader free of charge using this link.

(It may take a few moments to download so please be patient).


quick links

A Guide to Service Standards and Customer Care

A Guide to comments, compliments and complaints

A Guide to Aids and Adaptations in your home

Streetwise

Involvement

FirstCall Twenty Four seven with Direct Debit

FirstCall Twenty Fourseven full information leaflet

Housing Advice Team Service Standards

 


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