Firstcall 24|7 transfer

On Monday 1^st February 2021, we transferred our Firstcall 24/7 Telecare Service to Doro. Doro are a digital technology provider who develop services and products that enable people to live independent and fulfilling lives.

The move is taking place due to strong advances in digital technology where, with the support provided by the Doro network, Firstcall customers will be able to benefit first-hand from these improvements. The decision to transfer was not taken lightly, and it was very important that we found a partner who would continue to provide the high-quality services that our Firstcall customers have become accustomed to.

Following a rigorous selection process, Doro were chosen and much work by both companies has taken place to ensure that the change will be as smooth and seamless as possible. We are pleased to confirm that many of our Firstcall colleagues will be joining Doro, meaning existing customers will not notice a difference to the current service that they receive and will continue to see the same familiar faces.

If you have any questions, please do not hesitate to contact our customer service team on 01283 528528 who will be more than happy to speak to you about the transfer.

For more information on Doro and the services they provide, please visit their website: www.doro.com

FAQ’s for existing Firstcall 24/7 customers

Will my price increase?

Charges will remain the same as agreed with us until 31st March 2022. The rates will then be subject to an annual review, as they are currently.
Will I have to use any new technology?

You will not have to use any new technology and your existing equipment will remain in place. All changes required will be made by us and there is no need to do anything.
Who will I make future payments to?

If you make a payment following the receipt of an invoice, please still pay Firstcall 24/7 as you normally would until notified any different. The transfer of the account and balances on the account will be done automatically, there is no need for you to take any action.

If you currently pay as part of your rent, by cash or at a PayPoint, you will be contacted by Doro directly to set up a new Direct Debit payment. Please continue to make payments in the normal way until any new arrangement has been set up.
Do I have to change my Direct Debit?

Any direct debits with Firstcall will remain for the time being. You will be contacted by Doro who will arrange a new Direct Debit payment with you. Please do not cancel anything until there is a new payment arrangement in place.
What if I would like to cancel my service?

If you wish to cancel your service from Monday 1^st February, please contact Doro directly on:

Tel: 0345 603 4576 or 01706 242803

Email: csteam.internal@eldercare.co.uk

Firstcall 24|7

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Firstcall 24/7 to Transfer to Doro

FAQ’s for existing Firstcall 24/7 customers

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