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firstCall 24|7

Independence for you, peace of mind for your family


There. When you need us.

We appreciate that every situation is different. However, our range of community alarm and telecare equipment can help you retain your independence for longer, whilst giving you and your family the peace of mind that should you need it, our services are there for you.

Why choose Firstcall 24/7 ?

We provide support to you in your own home. Firstcall 24/7 monitor alarms and our fully trained mobile response team are available 24 hours a day. This means that you can be safe in the knowledge that, whilst you might be at home on your own you are not alone. Unlike other services, we offer a falls response service and monthly welfare checks, where our trained and helpful staff visit you at home and handle any emergency. We also test your community alarm and telecare equipment to ensure that everything is in working order.

Why choose Firstcall?

  • Independence and peace of mind. We help you and your loved ones stay safe at home with personal alarms that are easy to use 
  • Instant response at the click of a button
  • Communicating around the clock. You can use the alarm any time of the day or night, 7 days a week, 365 days a year
  • Our team have great local knowledge
  • Bespoke telecare packages to suit your individual needs, from monitoring falls to ensuring your home is safe and secure
  • Our service is available to anyone. You do not have to be a Trent & Dove customer to benefit from our service
  • The minimum contract is just one month
  • We offer a mobile response unit
  • Our trained staff carry lifting equipment to assist you in the event of a fall
  • We work in partnership with social services, hospitals and doctors surgeries.

All this from as little as 55p* per day!


*Please kindly note that if you do not live in a Trent & Dove property, there is a £29.99 installation charge.  

  • Who is it for?

    The service is available to everyone and provides a support network that is ideal for those who live alone, suffer from a medical condition or feel vulnerable.

    Everyone using the system receives a monthly visit to check on their well being and to test the equipment.

  • What is Telecare?

    One of the simplest forms of the Firstcall 24/7 telecare system is a personal alarm, this is plugged into an electric socket and a working fixed telephone land-line. If you do not have a telephone line, other options are available.

    The alarm consists of a discrete pendant worn around the neck, or on the wrist, and a base unit that works with your telephone.

    Our Telecare system can be enhanced to provide an even greater range of Telecare services including:

    • Fall detectors
    • Temperature control
    • Door sensors
    • Smoke detectors
    • Bed sensors
  • How does it work?

    When you push your pendant, the base unit will receive a signal and will link to a monitoring centre which is staffed by our trained and friendly team who will answer your alarm call on any day of the year, 24 hours a day.

    What happens next?

    Our trained staff will respond to alerts and offer reassurance and response in an emergency. 

  • Tailored to you

    Our Telecare system can be tailored to your specific needs. We offer a range of services including:

    Fall Detectors

    Fall detectors will trigger an alarm if they detect a jolt and sense you are not in a standing position. The fall detector automatically alerts the Firstcall 24/7 monitoring centre who will then attempt to talk to you, via your telecare unit, and listen to your description of what has occurred before deciding the most appropriate action to take.

    Temperature Control

    This sensor detects low and high temperature within a property. It can detect fires and will alert our 24|7 monitoring centre. It will   also alert us if the temperature is too cold in the property, this could be if the central heating breaks down or if an outside door has been left open in cold weather.

    Door Sensors

    An alarm is triggered if a door is opened at inappropriate times of the day, or is left open for an unusual length of time.

    Bed Sensors

    This is a pressure mat that triggers an alarm when the user gets out of the bed either immediately or if they do not return within a set timeframe.

  • How can I find out more?

    If you would like peace of mind for yourself or your relatives please call 01283 528529 or contact us for more information.

    We provide a free home demonstration for anyone who is interested in our Firstcall Service, working with our clients to live independently, without the worry.

    Remember, our clients are never tied into a contract - so you can choose how long to keep the service.

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