On Monday 1st February 2021, we transferred our Firstcall 24/7 Telecare Service to Doro. Doro are a digital technology provider who develop services and products that enable people to live independent and fulfilling lives.
The move is taking place due to strong advances in digital technology where, with the support provided by the Doro network, Firstcall customers will be able to benefit first-hand from these improvements. The decision to transfer was not taken lightly, and it was very important that we found a partner who would continue to provide the high-quality services that our Firstcall customers have become accustom to.
Carl-Johan Zetterberg Boudrie, President and CEO of Doro Group commented. “We are delighted to have been selected to work with Trent & Dove Housing to continue to provide services to clients in local communities. We appreciate that many providers are reviewing their services given the increasing investment required due to the digital switch but also due to the added complexities of service delivery during the pandemic. We are delighted to welcome Firstcall customers and staff into the Doro family and look forward to exploring new ways of making a real difference to people in the local communities”.
Firstcall 24/7 employs 15 full time equivalent staff and monitors around 1600 telecare connections, incorporating a wide range of devices as well as providing visiting services, including emergency mobile response.
Ursula Bennion, Chief Executive at Trent & Dove Housing said “Our Firstcall operation has been providing an outstanding service to our customers for nearly twenty years. However, over the last two years our Board have been aware of the need to modernise whilst remaining affordable to local people. Trent & Dove decided to look for a capable, experienced and trustworthy partner to ensure the First Call service remained sustainable into the future. We were delighted that Doro became our preferred partner and following detailed due diligence Doro have become new owners of the service. There will be a seamless handover and customers may see a change in name but I know Doro will deliver a great service to all”.
We would like to thank Doro for all of their support in ensuring that the transfer was as seamless and smooth as possible for our customers. Our thanks also go to Anthony Collins Solicitors for their advice and guidance during the process. Finally, we would like to thank our Firstcall colleagues for all of their hard work and dedication and wish them all the very best for the future.
For more information on Doro and the services they provide, please visit their website: www.doro.com