Delivering our Strategic Plan is a team effort and it is designed for everyone involved: our customers, the communities we serve, our staff, and the board. It sets out the challenges & opportunities ahead, what we want to achieve, and how we will deliver our ambitions.
Strategic Plan 2022-2027 Summary
Strategic Plan Archive
Self-Assessment with Housing Ombudsman’s Complaint Handling Code 2020
In July 2020, the Housing Ombudsman published its Complaint Handling Code. The Code sets out the processes that the Housing Ombudsman suggests that Housing Associations follow if they chose to be a registered member of the Housing Ombudsman Service. In line with best practice, Trent & Dove Housing has reviewed its complaint handling processes against the Complaint Handling Code. The outcomes are shared with customers, staff and stakeholders below, to demonstrate how Trent & Dove Housing is meeting the requirements of the Code and pursuing our commitment to continuously improving our existing processes.
Housing Ombudsman Complaint Code of Practice
Value for Money (VFM)