Find out more about our Strategic Plan and Financial Information here
Delivering our Strategic Plan is a team effort and it is designed for everyone involved: our customers, the communities we serve, our staff and board. It sets out the challenges & opportunities ahead, what we want to achieve, and how we will deliver our ambitions.Please click on the links below to download a copy or a summary of our Strategic Plan.
Trent & Dove Strategic Plan 2017/2018Trent & Dove Strategic Plan 2017/2018 SummaryTrent & Dove Strategic Plan 2018/2019 UpdateTrent & Dove Strategic Plan 2019/20 UpdateTrent & Dove Strategic Plan 2020/21 Update
Trent & Dove Annual Report and Financial Statements 2020/2021
Trent & Dove Annual Report and Financial Statements 2019/2020
Trent & Dove Annual Report and Financial Statements 2018/2019
Trent & Dove Annual Report and Financial Statements 2017/2018
Trent & Dove Annual Report and Financial Statements 2016/2017
Trent & Dove Annual Report and Financial Statements 2015/2016
The Metrics that Matter 2018/2019
The Metrics that Matter 2019/2020
Self-Assessment with Housing Ombudsman’s Complaint Handling Code 2020
In July 2020, the Housing Ombudsman published its Complaint Handling Code. The Code sets out the processes that the Housing Ombudsman suggests that Housing Associations follow if they chose to be a registered member of the Housing Ombudsman Service. In line with best practice, Trent & Dove Housing has reviewed its complaint handling processes against the Complaint Handling Code. The outcomes are shared with customers, staff and stakeholders below, to demonstrate how Trent & Dove Housing is meeting the requirements of the Code and pursuing our commitment to continuously improving our existing processes.
Housing Ombudsman Complaint Code of Practice