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Coronavirus (COVID-19) Updates

All the latest updates on the Coronavirus (COVID-19)...

Update 25/03/20

Due to many of our colleagues currently working from home, we will only be able to open and send post on a Tuesday and Friday each week. This may slow our responses and payment of any cheques received.

If you need to send over any documents to us, we also have a secure postbox at both of our receptions in Burton and Uttoxeter. These will also be opened on a Tuesday and Friday. Please do not leave any personal documentation such as passports and birth certificates in the postboxes. You can send these over to us by scanning them in or taking a photograph and emailing them to:

We apologise for any inconvenience this may cause and thank you for your continued patience and understanding during this time.

Update 24/03/20

Following the Prime Minister's speech last night we are currently taking steps to reorganise. We already have some colleagues working from home, please bear with us whilst we increase these numbers.
Our phones will be busy but we are working hard to get back to you. If your call is not urgent please contact us via our website or Facebook.
Please be assured we are doing everything we can to keep our essential services running as smoothly as possible in the current circumstances.
We thank you for your support and understanding at this time.

Decision to move to an emergency repairs service only.

With immediate effect, we will be carrying out emergency repairs only. This decision has been made to ensure the continued safety of both our customers and colleagues. We will continue to monitor government advice and keep you updated.

We appreciate that this may cause some inconvenience, however, please be assured we will undertake any essential repairs necessary to ensure your home is safe. Colleagues entering your home will do so in accordance with our guidance on preventing the spread of the coronavirus.

For information on what is classed as an emergency repair please visit our website.

We thank you for your continued understanding.
Update 19/03/20

We appreciate that Coronavirus is of growing concern, the health and wellbeing of our customers and colleagues is very important to us.

In line with Government guidance, we are continuing to operate but will be taking additional precautionary safety measures. 

To help combat the spread of COVID-19, we will continue to:

  • Educate our colleagues on prevention
  • Emphasize frequent and proper handwashing
  • Clean high contact points more frequently
  • Provide hand sanitizer
  • Reduce non-essential training
  • Reduce non-essential travel
  • Allow working from home where it is possible to do so.

To keep you and our colleagues safe and in line with the latest Government advice we will also be making some changes in the way we operate. Please be assured that our colleagues will be working hard to ensure that, where possible we only make changes to services that are absolutely necessary and in line with Government policy.

Reception closures

From Tuesday 17th March at 5pm our offices at Trinity Square, Burton and Church Street, Uttoxeter will be closed until further notice.

We will still be contactable via our website, you can message us through our Facebook page @TrentandDove and by phone on 01283 528528.

We anticipate that during this time our phones will be busier than usual and advise you to only call if your query is urgent. 

Firstcall telecare service

We will still be responding to alarms raised (by pressing your pendant button or activation by a sensor such as smoke detectors, fall sensors, etc.) We will arrange for any emergency assistance you may require.

From 9am, Thursday 19th March, we will be temporarily suspending all home visits. We will be carrying out safe and well checks and equipment testing by phone only.  Due to the vulnerability of our customers, and in line with government recommendations, we will not be visiting your homes until further notice. We will be contacting all customers of the service with further information.

These measures will remain in place until we are advised to do so by the Government health advisors.

We sincerely apologise for any inconvenience these additional measures may cause.

We will continue to monitor official guidance from the UK Government and Public Health England carefully. We’ll continue to post information on our website and on Facebook to make you aware of any changes to our services should this be needed.

For the latest information and guidance on the Coronavirus, the NHS has issued up-to-date medical advice on its website:

Please note that information is being updated on a daily basis. We will endeavor to ensure that this page is kept as up to date as possible.

Information first published 17/03/20.

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