Customer support fund launched to help those in immediate need
As the cost of living continues to rise, we are seeing the direct impact on ourselves and, more importantly, on you - our customers.
We are hearing how worried people are feeling about the rising costs of day-to-day living expenses. We want you to know that we are listening, and we are here to help you. We are actively looking at different ways in which we can support our customers.
In response to the hardships our customers are facing, we have created the Trent & Dove Helping Hands Fund.
Helping Hands Fund
The main aim of the Trent & Dove Helping Hands fund will be to alleviate hardship for our customers who are most in need.
The Helping Hands Fund has been set up to help you if you are experiencing unexpected and unplanned financial difficulties. This is to reflect that, regrettably, there is not endless funding available, and to ensure that the small grants or vouchers really do make a difference to your life. The Helping Hands assistance will not include any reduction in rent or service charges but is ‘a one off’ financial assistance payment.
Once the fund has been fully committed no more applications will be considered until the following financial year. We will not keep a ‘waiting list’ of those wishing to apply. As such an application would have to be made at the beginning of the following year.
To ensure transparency and accountability we have created eligibility criteria which you have to meet in order to be given financial support. Each application for assistance will be considered on an equal basis and will be means tested.
You will be asked for evidence to support your application and you must meet the following criteria:
- Be named as a resident or occupant on a Trent & Dove tenancy agreement.
- Be in genuine emergency.
- Be able to demonstrate that all reasonable steps have been taken to prevent falling into this financial distress.
Example of what the fund can be used for:
- Contributing towards essential white goods (such as a replacement fridge, washing machine)
- Everyday expenses if your benefits are in review / have been reduced / suspended
- Help with funeral costs
- Help with essential medical / health costs
- Help with paying bills and reducing debt
- Loss of job / redundancy
- New accommodation / change in accommodation
- Emergency living expenses which include food, and fuel
The fund is capped at £1,000 per applicant and it will be awarded via a mixture of vouchers, cash payments and purchases by Trent & Dove (such as white goods).
Each application will be assessed firstly on eligibility and then passed on to Trent & Dove’s Helping Hands panel which consists of the Head of Customer & Communities, Head of Housing, Head of Supported Housing and EA to the Directors. We will endeavor to get back to you within one calendar month.
To apply please click here