Customers should continue to pay their rent and abide by all other terms of their tenancy agreement to the best of their ability. The government has a strong package of financial support available, and where you can pay the rent as normal, you should do.
If you are unable to pay your rent, please call our income team on 01283 528 528.
In many if not most cases, the COVID-19 outbreak will not affect your ability to pay rent. If your ability to pay will be affected, it’s important to have an early conversation with us. Rent levels agreed in your tenancy agreement remain legally due and you should discuss this with us if you are in difficulty.