A simple guide to your new home and contract with us
Welcome to your Trent & Dove home. We hope your move went smoothly. We appreciate it’s a busy time, but once you’ve unpacked the essentials, your time to catch-up on some important information within this guide would be appreciated.
This handbook is a guide to the services we provide for leaseholders, whether you have bought your home under the right-to-buy or right-to-acquire schemes or on the open market. A separate handbook is available for shared ownership leaseholders. So, if you are a shared owner reading this, please do ask for a copy of that. You’ll find our contact details on the back page.
This handbook describes your rights and responsibilities as a leaseholder and our responsibilities to you as your landlord.
If you require advice about your rights and responsibilities please contact a solicitor, legal professional or appropriate advice service.
It also contains information about your lease and will help answer questions you may have about your home, your neighbourhood and your service charge.
It is a general guide for leaseholders and is not a legal document. Please do check your lease if you have specific queries and need detailed information.
At the end of the handbook, you will find a list of some of the common words and phrases we use in this handbook and their meaning. You can also find details of our data protection statement, our position on equality and diversity and details of how to get in touch with us.
We hope it helps you get the most out of your home, community and our services, exterior and communal areas of the building or complex.
The following pages contain all the information from the handbook, alternatively you can download a copy of the handbook here.