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Rent payments

From online payments to using you local PayPoint, we have a range of ways you can pay your rent

Our Income Management Team usually work from 9am to 5pm Monday to Friday, but sometimes work until 8pm, or at weekends. This means you may receive a call between 8am and 8pm and it may be from a mobile.

Ways to Pay Your Rent 

  • Direct Debit

    Your Direct Debit will be set up to collect your rent on your chosen date and frequency. We set it up with your bank; its free, easy and convenient. You stay in control of your budget, as we will let you of any changes in advance. For a mandate, please click here or to set up over the phone, please call us on 01283 528528.

  • Online

    You can pay through our trusted payment partner Allpay at any time using a debit or credit card by clicking here. You will need an email address and a personal reference number which is found on your rent card - if you are unsure of this please contact us.

  • App

    You can download the Allpay app on any smart phone. For Android, please click here. For Apple, please click here. You can pay through our trusted payment partner at any time using a debit or credit card. You will need an email address and a personal reference number which is found on your rent card - if you are unsure of this please contact us.      

  • Rent Card

    You will receive a rent card with any new tenancy. You can use this at any PayPoint or Post Office to pay by cash, debit or credit card. Transactions are free but payment limits may apply. To find your local PayPoint, please click here. To find your local Post Office, please click here.

  • Telephone

    You can now pay for your rent over the phone using our automated payment line.

    Please call 01283 528528 and select option 2 to make a payment.

    You will need your 19 digit reference number from your rent / garage payment card in order to make a payment. If you do not have this, please call our customer service team on 01283 528528. 

 

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