Our non-essential repairs service resumed on 19th June. Since then, the team have been busy contacting customers with outstanding requests and also scheduling in new repairs.
If you’ve not already heard from us there’s no need to call again, we will be in contact. We do ask that you get in touch via the form below if:
- you no longer need a repair you’ve reported or;
- you have changed your contact details.
This helps us to schedule appointments in as soon as possible.
If you have an emergency repair, please call 01283 528528
Thank you for your continued support and understanding.
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Fair Processing Statement
Trent & Dove Housing Limited, which includes as a subsidiary First Housing Limited, will keep your personal information secure and confidential in accordance with the General Data Protection Regulations (GDPR) 2018. We collect this information (and may share some or all of it with third parties) as part of:
- Providing, and where necessary improving, services to all our customers; housing & neighbourhood management services; making homeownership products & services available; offering support services to customers;
- As well as, where appropriate: preventing and detecting crime, fraud and unpaid debts; providing help with debt management and benefit entitlement; providing employment, training advice and opportunities; promoting equal opportunities and fair treatment.
If you provide us with personal information relating to members of your family or your associates we will assume you do so with their knowledge and consent to the collecting and processing of the information.
It is important that you tell us of any changes to your personal information as and when they happen so we can keep your details up to date.
At any point in our process, you are entitled to request copies of information held about you.
For more information on how we use and share your information please see our Privacy Notice which is on our website. However, if you would like a written copy of this please contact GDPRenquiries@trentanddove.org