We're listening
We are committed to listening to our customers so we can improve homes and services, and how we contribute to and invest in our communities. We are acting on the feedback from complaints and all surveys across the business.
This means that when you talk to us, we will:
This page will contain all the latest updates on what you've been telling us and the actions we've taken as a result of
We have conducted surveys with the residents at Dove Court and we are currently consulting with them on the options moving forward.
To access support please call 01283528528 or email enquiries@trentanddove.org
Additionally, our reception in Burton is now open on Mondays and Thursdays 11am-3pm.
Our Shared Owners now get a welcome call from a member of our Income Team approximately a week after they move in. Following this our new Leaseholder Team will happily deal with any of your queries.
We are currently doing a survey with the residents at our supported housing for older people schemes to understand their views on the current Pet Policy as some have raised whether dogs or cats should be allowed at the schemes.
The Trent & Dove website now has the capability to be translated into 28 different languages, enabling our customers to have a much easier and more accessible experience.
We made changes to the way we report fly-tipping on our systems.
When we are notified of any incidences of fly-tipping, we can respond much faster.
We are introducing our new Customer Committee, and will be having more focus groups and surveys to increase the Voice of our customers
We have a new befriending service – and with more volunteers coming on board recently we can connect and support more people. For more information please see our befriending page.
We are currently working on our new older people’s strategy and setting out our priorities. As soon as this has been completed we will share this with you.