Do you have a suggestion that could improve our services or perhaps you'd like to tell us about an experience you've had with Trent & Dove?
Whether it's letting us know about a job well done or highlighting an area you feel we could improve upon we'd love to hear from you.
We're always looking at ways we can improve our services. If you're not happy - we want to know about it straight away so that we can resolve things quickly for you.
If you have a grumble or complaint, you should contact our Customer Services Team and give them an opportunity to sort the problem out for you. You can do this in a number of ways:
- Tell us in person by calling into our offices
- over the telephone by calling 01283 528528
- online here
You should make a complaint if you feel that Trent & Dove has:
- Failed to do something that we should have done
- Treated you unfairly or not been polite
- Acted badly or below the our service standards
- Done something we should not have done
We will do everything we can to resolve the problem informally and quickly. However, if you are not satisfied with the outcome then you can make a Formal Complaint. Please ensure that you've read our Complaints and Comments information before making a Formal Complaint.
Your complaint should be put in writing either by filling out the form below, or by downloading a Complaints and Comment form and addressing it for the attention of ‘complaints at Trent & Dove Housing.
It is important that you provide the details of the complaint and the outcomes you are seeking.
What happens next?
Receipt of your complaint will be acknowledged within two working days and will be passed to the appropriate person for investigation. The Chief Executive will respond to you within 10 working days.
What about if I have another type of query?
If you would like to talk to us about a neighbourhood, repair issue that is not a formal complaint please contact us or you can call our Customer Service Team on 01283 528 528, 9am-5pm, Monday - Friday.