Complaints

We have changed our formal complaints procedure for 2015

In order to make sure your formal complaint is considered and resolved quickly, we have reduced the number of steps involved from three down to two.

You can make a formal complaint if you think:

  • we failed to do something we should have done
  • we did something wrong or to a poor standard¬†

Your Guide to making a Formal Complaint

Step by step guidance on how to make a formal complaint, can be found here.

 Formal Complaint Form

If, after reading the leaflet above, you'd still like to make a formal complaint, please complete this form. Once submitted, we will formally notify you we have received it within 2 working days.

Formal Complaints Form

 

The Housing Ombudsman

Trent & Dove Housing is committed to resolving complaints whenever possible through our complaints procedure. If after following the procedure you are still not satisfied that we have dealt with the issues correctly, or you are not satisfied that we have resolved your complaint, you can take your complaint to the Independent Housing Ombudsman.