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Trent & Dove Housing name new neighbourhoods team

Trent & Dove Housing has appointed a new housing team, signalling its focus on transforming homes, lives and communities and to grow its operation.

Trent & Dove Housing name new neighbourhoods team

Corporate News, News

Following the launch of its new strategic plan, the non-profit landlord has reshaped its neighbourhoods team and recruited five new team members to drive customer service improvements and oversee investment in their communities.

Heading the new team is Martyn Hale who joins Trent & Dove as Neighbourhoods Director. Martyn has more than 36 years’ experience in housing, most recently as Director of Care and Support at Midlands-based Citizen Housing. A keen rugby fan, Martyn is vice chair of the National Housing Federation’s Care and Support Group and a member of the Chartered Institute of Housing’s Professional Standards Committee.

To support the organisation’s pledges to achieve a minimum 90% customer satisfaction service rating and the highest levels of satisfaction for customer satisfaction with their neighbourhood, Martyn is joined by three new heads of service. Ally Stavrionakos has been promoted to Head of Housing, and two new recruits Jennifer Tennant-Foster and David Riley have taken up the roles of Head of Supported Housing and Head of Customer and Communities respectively. Between them, the trio have more than 25 years’ experience in the sector.

Martyn said: “I am delighted to have joined Trent & Dove at such a pivotal time for the organisation. The new strategic plan sets out a clear ambition to deliver the best services for customers. It is the passion and organisational drive to do this which first attracted me to the role. The opportunity to work for an organisation that is really rooted in the communities in which it works is deeply important to me, and I am looking forward to playing my part in this.”

In addition, Trent & Dove has created a new post of Assistant Director – Strategy & Business Improvement, to support all teams achieve their strategic plan objectives. Daniel Costigan is tasked with collecting and understanding data in order to decipher trends, spot opportunities and suggest strategic responses to meet the existing and future needs of customers and local communities.

An Oxford mathematics graduate, Daniel joins Trent & Dove from Ocado where he oversaw the transformation of the service and handover from Waitrose to Marks and Spencer.

Ursula Bennion, chief executive at Trent & Dove, said: “Thanks to our departing Neighbourhoods Director, Rachel Chudley, our neighbourhoods work is already in a great place. Under the steer of an expanded and diverse team, we will build on that strong foundation.

“At a time of uncertainty for many households and increased financial pressures, place and the security of home becomes all the more important. By investing in good people and securing the calibre of candidates we’ve been able to attract to our organisation, we are well placed to deliver our strategic ambitions and achieve even more for our customers.”

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