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Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Customer News, News

Following the Prime Minister's speech yesterday evening, we are taking the following measures to ensure that we still provide the best possible service for our customers:

Emergency Repairs

We will be carrying out emergency repairs only. This decision has been made to ensure the continued safety of both our customers and colleagues. 

We appreciate that this may cause some inconvenience, however, please be assured we will undertake any essential repairs necessary to ensure your home is safe. Colleagues entering your home will do so in accordance with our guidance on preventing the spread of the Coronavirus.

For information on what is classed as an emergency repair, please click here.

If you have an emergency repair, please call 01283 528 528

Firstcall Telecare Service

We will still be responding to alarms raised (by pressing your pendant button or activation by a sensor such as smoke detectors, fall sensors, etc.) and will arrange for any emergency assistance you may require.

Due to the vulnerability of our customers, and in line with government recommendations, we will not be visiting your homes until further notice and we have already begun temporarily suspending all home visits.

We will be carrying out safe and well checks and equipment testing by phone only.

We sincerely apologise for any inconvenience these additional measures may cause.

Customer Service 

Our offices at Trinity Square, Burton and Church Street, Uttoxeter are still closed until further notice.

However, you can call us on 01283 528 528

Our phones will be busier than usual, but we are working hard to get back to you. If your call is not urgent please contact us by clicking here or by Facebook.

Any other queries 

Making a payment 
Please click here to find out ways in which you can pay your rent whilst our cash office is temporarily closed. 
Reporting a non-urgent repair
If you have a repair that is non-urgent, please click here to report it online. Please be aware that we are only carrying out emergency repairs until further notice. 
Anti-social Behaviour

If you need to report an ASB incident, please click here. 
Any other Enquiry
For any other enquiries, please contact us by clicking here or by contacting us via our Facebook page. 
Please be assured that we are doing everything we can to keep our essential services running as smoothly as possible in the current circumstances.

We thank you for your support and understanding at this time.


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