Cloud Search Menu Plus Minus

Customer Rent Increase 2021

Customer Rent Increase 2021

Customer News, News

From April 2021, we will be increasing the rent you pay to us by 1.5%.

To understand more about how your rent money will be used to improve the services that we offer to our customers, please download our leaflet by clicking here.

If you have any questions about your rent increase and would like to discuss it with us, please call us on 01283 528528 or email 

Frequently Asked Questions

  • When will I be notified about my rent increase?

    You will be sent a letter about your rent increase from Monday 15th February 2021.

  • Will I be notified of any price increases to a garage that I rent from you?

    If you rent a garage from us, you will be informed of the price increase within your letter.

  • Which properties does this rent increase apply to?

    This rent increase applies to all homes that are rented from Trent & Dove. The same formula does not apply to homes provided through schemes like shared ownership.

  • How do Trent & Dove work out how much to adjust my rent?

    Like all housing associations across England, we are required to set rents in line with government policy.

    From April 2021 your rent will increase by the Consumer Price Index (CPI - a measure of inflation) plus 1%. With CPI at 0.5%, your rent will go up by 1.5% on 1st April 2021. This is the maximum rent increase that we are permitted to set. To give you an idea of the likely increase in real terms, 1.5% is roughly £1.40 a week on an average Trent & Dove rent.

  • What are other housing associations doing?

    All housing associations need to comply with the Government’s rent setting formula. This means that most housing associations and local authorities across the UK will be putting up their rent by the full amount in line with the government's rent setting policy – that is 1.5% in 2021

  • Does this same rent increase also apply to service charges?

    No, this rent increase does not apply to service charges in the same way. Increases in service charges are made when the cost of providing the service has increased. Your personal letter which you will receive from Monday 15th February explains any changes that have been made to your service charges and how this has been calculated. This change is in accordance with the terms of your particular tenancy agreement.

  • Will you adjust my direct debit automatically?

    We will adjust your direct debit and send you a letter confirming your new payments shortly after you have received your rent review letter. If you receive some Housing Benefit or Universal Credit it is likely that your entitlement will not be updated by the DWP (Department for Work and Pensions) or your local authority straight away. Therefore your direct debit will be based on your current claim. We will adjust this again when we have received notification from you, the DWP or local authority of any change to Housing Benefit or Universal Credit entitlement. If this is going to be difficult for you or at any time you feel that your direct debit is collecting the incorrect amount please contact our income team on 01283 528528.

  • Will I get help from Universal Credit?

    If you receive Universal Credit and it currently covers your rent in full, then it should change to cover the new charge. If Universal Credit only covers some of your rent, then the full change may not be covered.

    If you receive Universal Credit: you should receive a ‘to do’ action through your journal to update your new rent charge from 5th April 2021. If you do not receive a ‘to do’ action by the end of your assessment period in April please update the new charge through ‘change of circumstance’ in your journal.

  • Where can I get help with paying my rent?

    We offer a range of help and financial advice to all our residents. If you are facing debt or rent arrears, please do not be tempted to approach a loan shark or take a pay-day loan.

    Contact us instead, as soon as possible. The earlier you speak to us, the more we can help.

    Our tenancy sustainment team is experienced in helping our residents manage their rent accounts and are trained to provide debt and welfare benefit advice. We also have an in-house money advisor and can refer residents directly.

    If you wish to speak with them, please call 01283 528528.

  • Is the charge for Firstcall changing?

    The Firstcall 24/7 telecare service transferred from Trent & Dove to the new provider Doro on 1st February 2021. All charges for the service should now be paid to Doro. If you have a credit outstanding on your Firstcall account this will be refunded to you shortly. 

    More information can be found here:



Give feedback
  • Text size
  • Choose language
  • Close