Do you claim Universal Credit?
Customer News, News
If you claim Universal Credit you will need to update your rent & service charge figures on your UC journal. It is your responsibility to update this as Trent & Dove Housing cannot inform Universal Credit about any rent changes on your behalf.
You will need to log into your UC claim page and there should be a reminder in your ‘to do’ section to update your housing costs. If this is not there and you have not already completed this, you will need to click on ‘report a change of circumstances’ to update ‘Where you live and what it costs' under ‘something else’.
When prompted you will need to input the following:
- Rent amount
- Eligible service charge
- Ineligible service charge
- Charge frequency
- Number of rent free weeks per year
It is really important that the date of change is 05/04/2021 for this to be approved.
A letter was posted to each household with the new rent & service charge figures in February 2021. If you need these figures confirming again, please contact us on 01283 528528.