firstcall receive TEC Quality Accreditation
Customer News, News
firstcall have received confirmation that following an audit which took place on the 6th and 7th November 2018, they have received the Telecare Services Association’s Quality Standards Framework (QSF) for TEC Services accreditation.
The audit covered the TEC Services Association Quality Standards Framework which includes ten common standard modules; including User and Carer Involvement, User Safety, Effectiveness of Care, Information Governance, Partnership Working and Integrated Care, Workforce, Business Continuity, Continuous Improvement and Innovation and new areas such as Ethics and Performance and Contract Management.
The auditor recommended certification of the Quality Standards Framework and their comments included;
- The audit was well prepared and the shared purpose, enthusiasm and commitment of colleagues was evident throughout.
- The team demonstrated strong team work and good examples of outcomes for customers
- There is a sound approach to team work and an absolute commitment to putting customers first.
The Quality Standard Framework replaces the TSA’s previous quality standards, the Integrated Telecare and Telehealth Code of Practice.
TSA is the industry body for technology enabled care (TEC) services, representing over 350 organisations including health and social care commissioners, digital health businesses, telecare and telehealth providers, housing associations, emergency services, academics, charities and government bodies.
Telecare is support and assistance provided at a distance using information and communication technology. It is the continuous, automatic and remote monitoring of users by means of sensors to enable them to continue living in their own home, while minimising risks such as a fall, gas and flood detection and relate to other real time emergencies and lifestyle changes over time.
Achieving re-accreditation is a fantastic achievement and demonstrates firstcall’s ongoing commitment to quality.