New Direct Debit System
Customer News, News
From now until December 2020, we are making changes for our customers who pay by Direct Debit.
Currently we use two systems to collect our Direct Debits and we are looking to move to one system, to make things easier for our customers.
The new system will now be with our third-party trusted partner Allpay. Work has already started with the migration onto the new system, so you will not have to do anything. The date and amount of your existing Direct Debit will not change, the only change that you will see is that Allpay will appear on your bank statement instead of Trent & Dove Housing.
If you need to make any changes to your Direct Debit, for example any changes to your bank account or you wish to change the date your Direct Debit is collected, please call our Income Team on 01283 528528.
Our Income Team are now working more flexibly to provide a broader service for our customers. Please do not be alarmed if you receive a phone call from a member of our Income Team between the hours of 8am and 8pm. As most of our colleagues are working remotely, they may also call you from a mobile number.