Phone System - Upgrade
Customer News, News
Phone lines - New system coming soon
Following consultation with colleagues and feedback from customers, it's clear that our telephone system is not meeting our current needs. We're pleased to announce that we have a new system being installed that will better meet the demands of colleagues working from multiple locations and ensure customers can contact us with ease through an undisrupted service.
We are currently working towards installing the new system in two weeks time. The final stage will require the phones and our website to close for a short period of time. We're arranging for this downtime to happen outside of normal office hours so that our service to you is as undisrupted as possible. During this time, which is expected to be no more than 1-2 hours, we will provide a temporary alternative number for customers needing emergency out of hours assistance. Once we have confirmed the date and time for the upgrade to take place we will let you know via this website, our Facebook page @Trentandddove, and by email if you have provided us with it.