Repairs Service Update
Customer News, News
We are pleased to announce that from Monday, 10th August, customers calling to report a new repair will be offered a mutually agreed appointment date and either an AM or PM appointment slot over the phone at the first point of contact. Wherever possible we will attempt to complete all repairs within our standard timescales however on occasions we may need to operate outside our normal standards of service as we continue to work towards resuming a normal service. You will be offered the earliest appointment date available to the time of your call.
Since our last update, the repairs team have been working with customers to reschedule non-emergency repairs requested during lockdown whilst also undertaking new repair requests. We would like to take this opportunity to thank our customers for their continued co-operation, patience and support during this difficult time.