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Repairs Service Update 19/06/20

Important information about our repairs service

Repairs Service Update 19/06/20

Customer News, News

Repairs service update - 19/06/20

Following the recent Government amendments to guidance for landlords on how to safely carry out essential services (including repairs) within our resident's homes, we have now resumed a non-emergency repairs service. It is, however, important to highlight that at this time, the safety of our colleagues and customers remains our top priority.

We now have a team who are working to ensure any non-emergency repairs that have been reported to us since the 23rd March or any jobs that are outstanding from before this date are scheduled in. We also have a team who will be working on any new repairs reported to us so that we can attend to these requests at the earliest opportunity. The emergency repairs service remains unchanged.

If you have already reported a repair to us there is no need to call again unless the circumstances or severity of the repair has changed. You will receive either a text message or email which will give you peace of mind that your repair is logged in our system and is awaiting an appointment to be booked. We will then be back in touch when we are able to confirm a mutually agreed appointment time. Due to the current situation, this may take longer than usual and we thank you for your continued patience and understanding at this time.

If you have any questions, before contacting us, please check our frequently asked questions section here.

 

 

 

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