How you can make a difference

Customer Advocates are involved residents that have received formal training from Trent & Dove, their role is to listen and support a customer and guide them through the complaints process. They aim to resolve problems quickly and informally, responding to formal complaints and cooperating with the Housing Ombudsman Service.

Interested in finding out more and/or joining this group? Apply here!

Customer-led, in-depth reviews and investigations into particular services or parts of the business to recommend improvements.

Commissioned by the Customer Committee and appointed with customers like you.

Would you like to find out more/join this group? Apply here!

Housing providers can access large amounts of information about customers and communities. Insight is about making positive use of this data to design, target and improve services on the basis of hard evidence.

We will ensure that we're:

• Doing more to find out about customers and their needs, and using what we know to tailor homes, services and support better our customers
• Special interest groups to study and promote the interests of different types of households. The first two of which will focus on members of the BAME community, and Mental Health.

Would you like to find out more/join this group? Apply here!

Residents’ associations and other groups can make a huge difference to the long-term success of neighbourhoods by using their local knowledge and networks.

The new strategy will ensure we:

• Continue supporting and funding existing residents’ associations
• Offer help and advice for people to create new groups or local offers
• Consult with recognised local groups about priorities for their area.

Would you like to find out more/join this group? Apply here!

High-quality involvement doesn’t happen by chance or come free. We offer a range of financial support to help people get their voices heard.

We promise to continue to make at least £30,000 of grants available each year to support local projects and initiatives, including money specifically for young people.

This panel will report annually to the Customer Committee.

Would you like to find out more/join this group? Apply here!

Listening and talking are important, but effective involvement is about doing practical things that make a difference to communities and people’s lives.

We will support:

• Local volunteering opportunities for people to use their time, energy and skills to support the community. Examples of this include our Befriending service and Community Garden volunteers.
• Activities that boost people’s skills, confidence and wellbeing
• Research into what people want most – fun, fitness, food, flowers or anything else that supports happy, healthy lives.

Would you like to find out more/join this group? Apply here!

We're reaching out to customers who will represent members of their community. It's important to us that the services we provide reflect the needs of our diverse customer base.

Would you like to find out more/join this group? Apply here!

We're looking for customers to create a working group that will review the support we can offer customers regarding Mental health.

Would you like to find out more/join this group? Apply here!