Governance is about the structures and arrangements we have in place to make sure that customers’ views are heard and have influence throughout the business.
A new Customer Committee will replace the existing Operations Committee. The new Committee will report directly to the Board, focusing on our role as a housing provider and community investment. The new Committee will have a majority of residents (tenants, leaseholders and shared owners) openly selected for their skills, qualities and experience.
The new Customer Committee will review all the relevant strategies, policies, projects, proposals and performance including our annual self-assessments of value for money and against the Regulatory Standards.
An annual joint review will also be conducted by the Board and Customer Committee of how well customers’ voices have been listened to and acted on.