Please contact us using your preferred contact method if you would like copies of specific information from your files, and we will try to provide it as quickly as possible.
If you require a substantial amount of your personal information, there is a formal process for this, under the Data Protection Act 1998, known as a Subject Access Request (SAR).
What you need to know about making a Subject Access Request:
You can write to us or email us with your request, which you can post or email back to us or complete the enquiries form on the web site. Please write to Trent & Dove Housing, Trinity Square, Horninglow Street, Burton-on-Trent, DE14 1BL.
We may require proof of your identity and address – we will let you know this when we receive your request. There is more information on this on the SAR Form (link above.)
We do not charge for a first request, but do make a nominal charge of £10 towards our administration costs for subsequent requests.
When we receive your valid request – with proof of id/address if required- we will respond and provide your information within 40 calendar days at the latest.
You can request to see any of the information that we may hold about you, including CCTV images, but the more specific you can be about what you require, the quicker we can respond to your request.
If you are requesting CCTV footage of yourself, please specify the time, date and location of the footage, and supply a clear photograph so that we can find you on the footage.
Please be aware that we may need to edit some information out, if it relates to other people, as we must protect the privacy rights of all individuals. If you have any queries about accessing your information please contact us be completing the enquiries form in the contact us section of this web site