Emergency Repairs

What are Emergency Repairs?

These are repairs necessary to deal with an immediate danger or to minimise very serious damage to the property.

To report an emergency repair, please telephone us immediately. Even when our offices are closed, the main switchboard number at the Trinity Square Head Office is operational out of hours, 24 hours a day, 7 days a week.

Dial 01283 528528.

Examples Of Emergency Repairs:

  • Gas Leaks (Contact the National Grid immediately - 0800 111 999, then let your local office know)
  • Major Leaks in hot or cold water systems, heating systems or roofs when the leak cannot be adequately controlled
  • Total failure of electrical power/lights
  • No Water
  • No Heat, between 1 October & 31 March where an elderly person is living in the property, or other exceptional circumstances
  • Toilet/WC not working, broken or blocked where there is only one in the property
  • Boarding up doors & windows where safety/security is affected
  • Emergency repairs to make safe
  • Dangerous electrical fittings
  • Fire,smoke and carbon monoxide alarms which persistently sound & cannot be reset
  • Fire damage, making safe only
  • Overflow running ‘full bore'
  • Lift breakdown
  • Warden call system failure
  • Emergency lighting failure

If you are still unsure, please contact us and we will be happy to advise you further on what constitutes an emergency, urgent or routine repair.