These are repairs necessary to deal with an immediate danger or to minimise very serious damage to the property.
To report an emergency repair, please telephone us immediately. Even when our offices are closed, the main switchboard number at the Trinity Square Head Office is operational out of hours, 24 hours a day, 7 days a week.
Dial 01283 528528.
Examples Of Emergency Repairs:
Gas Leaks (Contact the National Grid immediately - 0800 111 999, then let your local office know)
Major Leaks in hot or cold water systems, heating systems or roofs when the leak cannot be adequately controlled
Total failure of electrical power/lights
No Heat, between 1 October & 31 March where an elderly person is living in the property, or other exceptional circumstances
Toilet/WC not working, broken or blocked where there is only one in the property
Boarding up doors & windows where safety/security is affected
Emergency repairs to make safe
Dangerous electrical fittings
Fire,smoke and carbon monoxide alarms which persistently sound & cannot be reset
Fire damage, making safe only
Overflow running ‘full bore'
Warden call system failure
Emergency lighting failure
If you are still unsure, please contact us and we will be happy to advise you further on what constitutes an emergency, urgent or routine repair.