You can report a repair need in the following ways:
We provide a 24-hour service for emergency repairs; whilst all other repairs may be reported they will be held over until the next working day.
Our Customer Services Advisers are available 9am – 5pm, Monday to Friday, to make appointments and coordinate repairs. When you report a repair, we will tell you what category it falls into and the estimated time for us to respond.
Emergency repairs – things that present a health and safety risk or cause a real danger to people or property. If occurring outside normal working hours, in many cases the contractor will only be able to make the situation safe, returning later to complete the repair. We aim to attend within a maximum of 24 hours depending upon the nature of the repair required.
Urgent repairs – things that cause a significant inconvenience but are not a health and safety risk. We will attend and complete the repair within seven calendar days of it being reported.
Routine repairs – things that can be annoying but are not urgent. We will attend and complete the repair within 31 calendar days of it being reported.