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Your Rent Free Weeks Explained

Just a reminder that our rent free weeks for December 2019 are the weeks commencing 16 December 2019 and the 23 December 2019. However please be aware that how you pay your rent can make a difference.

Do you pay weekly or two weekly Direct Debit?

If you have a weekly or 2 weekly Direct Debit then this Direct debit will NOT be stopped during the rent free weeks. If you have a clear rent account and do not owe any debt to Trent &Dove then can either stop the direct debit with your bank or building society or look at a rent refund in the new year. Please note that if you have arrears on your account, then payments to your rent should be paid during the rent free weeks, as you are only eligible if your rent account is up to date.

Do you have arrears on your account?

If you have arrears on your account, then payments to your rent should be paid during the rent free weeks, as you are only eligible if your rent account is up to date. 

 Do you pay by a monthly direct debit?

If you have a monthly,  4 weekly direct debit or you are in receipt of Universal Credit your payment has been calculated over a yearly basis in order that you already benefit from the  rent free weeks, so you do not need to cancel your direct debit or reduce your payments over the rent free weeks.

Are you in reciept of Universal Credit?

If you have a monthly,  4 weekly direct debit or you are in receipt of Universal Credit your payment has been calculated over a yearly basis in order that you already benefit from the  rent free weeks, so you do not need to cancel your direct debit or reduce your payments over the rent free weeks.

 

If you have any queries about your direct debit then please make contact our Customer Services Hub and Income Team on: 01283 528 528 or by sending us a message here.

 

 

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