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Repairs, your responibilities

We'd like to be clear about what repairs and maintenance you are responsible for as the tenant.

Who is responsible for the repairs to my home?

It is important to be clear about what repairs and maintenance you are responsible for as the tenant.

In some cases, we are obliged to carry out works that are your responsibility whether or not you have asked us to, in order to protect our property or restore essential services. Where this is the case you will be recharged with the cost of the works.

In the table below we explain:

  • what repairs we are responsible for
  • the repairs that you are responsible for and;
  • the types of repair that we offer a chargeable service for.
  • Outside the home

    Trent & Dove's Responsibilities

    • Communal areas such as lobbies, staircases, lifts and landings
    • Garages, bin store and outbuildings 
    • Fencing and walls to the boundary of the property bordering private land adjacent to common areas owned by Trent and Dove
    • Line posts, washing lines or rotary clothes driers to communal washing areas

    Tenant responsibilities

    • Garden Sheds and Stores. Including Lean-to Structures, conservatories and Porch – these are those that have been erected by the Tenant or gifted to the tenant on occupancy
    • Sheds or outbuildings erected by a tenant
    • Environmental treatment for wasps, ants, vermin, beetles or fleas

    Tenant responsibilities where there is a rechargeable repair service available if requested

    • Fencing to the front, rear and between the home and neighbouring property.  Tenants are expected to cooperate with each other in the repair and replacement of party fencing between homes.

     

    Prices for Chargeable work will be available via a request to our Customer Service Team. Any agreed works may require a payment in advance.

    Any damage which is proven to have been caused due to tenants actions will be deemed chargeable

     

  • Roof work

    Trent & Dove's Responsabilities

    • Communal or shared aerials and sockets
    • TV aerials or sockets to individual homes or bungalows
    • Roof structure and coverings
    • Guttering, rainwater pipes and clips (including gutter clearances)
    • Fascia, soffit or barge boards

    Tenant responsibilities

    • Not applicable

     

    Any damage which is proven to have been caused due to tenants actions will be deemed chargeable

  • Doors

    Trent & dove's Responsibilities

    • Door entry systems to communal areas

    Tenant Responsibilities

    • Internal doors requiring adjustment due to new carpet installation including replacement of door furniture to all doors including cupboards

    Tenant Responsibilities where there is a rechargable repair service available

    • Gaining entry to a property due to lost keys

     

    Prices for Chargeable work will be available via a request to our Customer Service Team. Any agreed works may require a payment in advance.

    Any damage which is proven to have been caused due to tenants actions will be deemed chargeable

  • Windows

    Trent & Dove's Responsibilities

    •   Window frames or external cills, this includes failed seals on glazed units

    Tenant's Responsibilities

    • Curtain rails or curtain poles

    Tenant's Responsibilities where there is also a rechargeable repair service available

    • Glazing (any glass which is accidentally or maliciously damaged)

     

    Prices for Chargeable work will be available via a request to our Customer Service Team. Any agreed works may require a payment in advance.

    Any damage which is proven to have been caused due to tenants actions will be deemed chargeable

  • Walls and ceilings

    Trent & Dove's Responsibilities

    •  External walls and rendering 
    • Wall tiles (one row of tiles to sinks and hand basins and two rows of tiles to baths)

    Tenant's Responsibilities

    • Minor repairs to plasterwork, such as hairline cracks and small holes (under 50mm square)

     

    Any damage which is proven to have been caused due to tenants actions will be deemed chargeable

  • Waste pipes and drains

    Trent & Dove's Responsibilities

    • Drain and waste pipe blockages caused by faulty pipework or tree root ingress
    • Manhole and inspection chambers on owned unadopted land

    Tenant's Responsibilities

    •   Keeping gully grids clean and free from debris (leaves, etc)

    Tenant's Responsibilities where there is also a rechargeable repair service available

    •   Drain and waste pipe blockages

     

    Prices for Chargeable work will be available via a request to our Customer Service Team. Any agreed works may require a payment in advance.

    Any damage which is proven to have been caused due to tenants actions will be deemed chargeable

  • Plumbing

    Trent & Dove's Responsibilities

    •    Shower repairs (when the shower was installed by us)
    •    Stop tap, stop cock or wheel valve repair

    Tenant's Responsibilities

    •   Toilet seat replacement
    •   Seals to bath, basin or hand basin
    •   Replacement of tap washers 
    •   Plug and chain replacement
    •   Plumbing in or installation of washing machine

    Tenant's Responsibilities where there is also a rechargeable repair service available if requested

    •   Blocked sink, bath and hand basin waste pipe

    Prices for chargeable work will be available via a request to our Customer Service Team. Any agreed works may require a payment in advance.

    Any damage which is proven to have been caused due to tenants actions will be deemed chargeable

  • Electrical Items

    Trent & Dove's Responsibilities

    • Electrical wiring, sockets and light fittings (except those that have been damaged by tenant e.g., cracked or removed from the wall. These repairs will become chargeable)
    • Hard-wired smoke detectors
    • Electrical consumer unit
    • Extractor fans

    Tenant's Responsibilities

    • Independent battery-operated smoke detectors
    • Electric meter and supply of electricity
    • Cooker installation and connection
    • Electrical White Goods Appliances

    Tenant's Responsibilities where there is also a rechargeable repair service available

    • Light bulbs and lamps, including fluorescent strip lighting (except to communal areas)

    Prices for Chargeable work will be available via a request to our Customer Service Team. Any agreed works may require a payment in advance.

    Any damage which is proven to have been caused due to tenants actions will be deemed chargeable

  • Home security

    Trent & Dove's Responsibilities

    •  Security door chains or spy holes where fitted by Trent & Dove

    Tenant's Responsibilities

    • Extra door or window locks
    • Child safety devices such as window restrictors

    Tenant's Responsibilities where there is also a rechargeable repair service available

    • Changing Locks and Gaining Entry

     

    Prices for Chargeable work will be available via a request to our Customer Service Team. Any agreed works may require a payment in advance.

    Any damage which is proven to have been caused due to tenants actions will be deemed chargeable

  • Internal decoration

    Trent & Dove's Responsibilities

    • Not applicable

    Tenant's Responsibilities

    • All Internal Painting and Decoration
    • Floor coverings such as carpet, laminate or lino (there may be occasions that would require written permission to change floor coverings)

 

 

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