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Request a repair

Routine Repairs

We will offer a mutually agreed appointment within 28 days of the repair being reported to us.

Emergency Repairs

If you require an emergency repair, telephone us immediately on 01283 528528 (24hrs) to report this. Please do not use the form below to report an emergency repair. For more information on what's classed as an emergency repair please see here.

Visit Reception

Try our new 'Repairs Hotline' telephone link in reception or speak to a member of our customer service team and they will get the ball rolling.

Complete the Repairs Request Form Online

Please complete the form below. When selecting the type of repair please note the following:

  • Gas - this includes central heating and boilers.
  • Interior Repair - this includes ceilings, internal walls, floors, doors, door linings, locks, security systems, electrics, smoke alarms and plumbing.
  • Exterior Repair - this includes roofs and chimneys, guttering, fascias and soffits, external walls, windows, drains, pathways, steps and other means of access, external communal areas, fencing bordering a communal area, boundary walls and garages.
  • Grounds Maintenance - this includes grass cutting and landscaping.

Request a Repair

We will provide a full or interim response to all written correspondence within 10 working days (where a response is needed.)

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