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Tenant approved information

Reliable, practical, tried & tested

Your customer A-Z on a whole host of tenancy issues, household problems and common dilemmas, providing practical advice approved by Trent & Dove tenants just like you. Please feel free to download any of our leaflets listed below.

Customer Promise

On Tuesday 17th November, the government published the Social Housing White Paper which has a strong focus on the tenant voice and echoes the National Housing Federation's Together with Tenants campaign.
We are proud to be early adopters of this campaign and are excited to share with you our brand new Customer Promise which incorporates these values and details the commitments we are making to you.

Alterations and Improvements    
Applying for a Garage
Annual Safety Checks and Servicing
Antisocial Behaviour and Nuisance
Befriending and Wellbeing Service
Customer Service Standards
Energy Efficiency
Keeping Pets in your Home
Lettable Standard
Mould Leaflet
Mutual Exchanges 

Paying your Rent
Us & You - Social Investment Projects in 2017/18
Victim & Witness Support


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