We are committed to listening to our customers so we can improve homes and services, and how we contribute to and invest in our communities.
This means that when you talk to us, we will:
This page will contain all the latest updates on what you've been telling us and the actions we've taken as a result of our customer's feedback.
We made changes to the way we report fly-tipping on our systems.
When we are notified of any incidences of fly-tipping, we can respond much faster.
We are introducing our new Customer Committee, and will be having more focus groups and surveys to increase the Voice of our customers
We have a new befriending service – and with more volunteers coming on board recently we can connect and support more people
We are currently working on our new older people’s strategy and setting out our priorities