Customer Service Advisor
(Full time up to 12 months temporary contract)
Salary – £17,000 per annum
(will be reviewed following completion of probation period)
Benefits include company pension scheme, private healthcare and flexi time
Due to an expansion in the services provided by the customer service team, we are looking to recruit a Customer Services Advisor. The successful candidate will be customer focused with excellent communication skills and used to working as part of a busy team. Proven ability working in a customer service or contact centre environment for a minimum of 12 months is essential.
Providing a front line service to customers, both over the telephone and face-to-face, you will be fielding a wide variety of enquiries from tenants, applicants and external customers. There will be calls which will require the booking of repairs and scheduling of jobs to operatives. The ability to deal with queries relating to all aspects of the housing process and landlord responsibilities, as well as taking payments and processing and assessing applications is required. Raising of purchase orders will be required along with a number of admin duties.
A confident, flexible approach to your work and good IT skills are essential to providing excellent customer service in this role, sometimes in challenging situations. The ideal candidate will have a strong character and able to face adverse customer reactions when being unable to provide what a customer is looking for.
The closing date for applications is Friday 17th January 2020
Previous applicants need not apply.
To apply online, please click here.
We welcome applications from all sections of the community.