Louder & Stronger
Be the voice of your community
Our new Customer Voice Strategy has seen people like you join our new Customer Committee, and our local and special interest groups.
Since its creation in 2022, Louder & Stronger has already made a real difference to the services we offer, updating many of our policies and, equally as importantly, holding us to account to make sure that we're focusing our time and your rent monies on the things that matter the most to you, our customers.
An example is the recently formed Community Grants Panel, where our customers assess funding applications and decide which local groups to support.
Since we were founded in 2001, customers have helped to set strategy, guide decisions and improve the homes and services we provide. Putting people and communities first, and at the heart of how we work, are key parts of our TPAS and PlaceShapers memberships.
Our 20-year partnership with residents has made us the organisation we are today, and we’re determined to build on these strong foundations. We never forget that customers pay for just about everything we do and are the real experts when it comes to living in the homes we provide and the communities we serve. Having a diverse and effective customer voice is crucial to our mission.
By ‘customers’ we mean:
We also work closely and engage with other important partners including:
Our strategy explained here includes all these groups and individuals.
We've adopted the National Housing Federation’s Together with Tenants Charter: National Housing Federation - Together with tenants.
This covers six commitments:
You can read the strategy in full here: Customer Voice Strategy
To achieve a louder & stronger customer voice we:
We've built a vibrant, valued, supportive group of people who are all passionate about improving their area and homes. Improving things for themselves and others.
The committee makes sure that Trent & Dove’s customers’ views are listened to and acted upon. If you join, you will help shape and monitor our work as we transform homes, lives, and communities.
The committee reports directly to the Board, focusing on our role as a housing provider and on our community investment activity.
For more information and to apply to join the committee click here.