
We’re committed to building a fair, inclusive workplace where everyone can thrive. Although we’re not legally required to publish our gender pay gap, we’ve chosen to do so because transparency matters to us and our Board. It’s part of holding ourselves accountable and showing our ongoing commitment to equality, diversity and inclusion.
As of April 2024, our median gender pay gap is 9.37%, the same as last year and below the UK average of 13.1%. Our mean gender pay gap has improved slightly, reducing to 7.74%. These figures reflect the challenges we continue to address, particularly in traditionally male-dominated roles like skilled trades, where market rates remain high.
We know there’s more to do, and we’re focused on long-term actions, from fair pay and inclusive recruitment to development opportunities for all our colleagues. For more detail, read the full report — Gender pay Gap as at 5 April upto 2024.pdf [pdf] 102KB
We complete an annual complaint self-assessment to understand what we do well and identify areas for improvement. You can read our self-assessment report for 2024/25 below. Our Customer Committee and Board review policy changes and self-assessments to ensure good governance. All comments from the Board are logged to show queries raised during the assessment process. Staff respond to each query and make the changes required.
Trent & Dove Annual Assessment 2024/25
Board and Customer Committee responses to Annual Self-Assessment against Complaint Handling Code