Policies

Our  ESG  Commitment: More Than Just Housing

At Trent & Dove, our commitment to Environmental, Social & Governance (ESG) is about making a real, lasting impact in our communities. As a landlord, employer, and PlaceShaper, we recognise that our responsibilities go far beyond providing homes.
We are part of the social and economic fabric of the geographies where we operate, which means creating sustainable, inclusive communities where people feel safe, supported, and able to thrive.
This  ESG  report is more than just facts and figures. It tells the story of our work to improve lives. Whether cutting carbon emissions through energy-efficient homes, supporting customers through the cost-of-living crisis, or empowering local voices through our Louder & Stronger customer engagement strategy, our  ESG  approach is built into everything we do.
  • We invest  over £700,000 annually into our communities, funding vital projects that tackle social isolation, financial hardship, and employment barriers.
  • Our  Warm Spaces initiative has provided over  10,000 hot meals, creating safe places for people to connect and access support.
  • We are  building and maintaining quality, affordable homes, ensuring they are warm, safe, and energy-efficient for a sustainable future.
  • As a local employer, we are committed to  good governance, fair pay, and diverse leadership, ensuring our organisation reflects our communities.
A strong  ESG  strategy is critical to ensuring we are  here for the long term, able to meet today's challenges while planning for a sustainable future. By embedding  ESG  into our decision-making, we are holding ourselves accountable, not just to regulators but to the people who rely on us every day.
This report is an invitation. An invitation to see how we’re making a difference, understand the challenges we face, and join us in shaping a future where everyone can thrive.
Read the report here: Environmental, Social & Governance Report 2023/24.pdf [pdf] 10MB

Complaints

We complete an annual complaint self-assessment to understand what we do well and identify areas for improvement. You can read our self-assessment report for 2024/25 below. Our Customer Committee and Board review policy changes and self-assessments to ensure good governance. All comments from the Board are logged to show queries raised during the assessment process. Staff respond to each query and make the changes required.

Trent & Dove Annual Assessment 2024/25

Board and Customer Committee responses to Annual Self-Assessment against Complaint Handling Code

 

Landlord Report 2023/24 - Housing Ombudsman