1. Rents & charges

    Ways to pay your rent and what's covered in a service charge.

  2. Manage your tenancy

    Living in your home effectively

  3. Repairs & maintenance

  4. Rent Increase 2026

    Learn about changes to your rent from April 2026.

  5. Safety at home

    Keeping you and your home safe.

  6. Anti-social behaviour

    We want to help keep our communities safe.

  7. Investing in your home

    Everything you need to know about upgrades to your home

  8. Adaptations

    We may be able to help to make your home safer and more suitable, through adaptations.

  9. Home maintenance

    Keeping your home safe, warm and well-maintained.

  10. Buy your home

    You may be entitled to buy your Trent & Dove home.

  11. STAIRs - access to information

    From 1 October 2026, all housing providers must provide more accessible information about how homes, tenancies and services are managed.

  12. Customer Annual Reports

  13. Tenant Satisfaction Measures

  14. Recycling & waste

    Keeping your home and community clean and tidy.

Make a complaint

We take complaints seriously. If you feel we haven't met your expectations, please talk to us. Contact our Customer Service Team on 01283 528 528 (9am-5pm, Monday-Friday) or email hello@trentanddove.org and give us the opportunity to put things right. 

More about Complaints