From 1 October 2026, all social housing providers must publish clear and accessible information about how homes, tenancies and services are managed. This includes Trent & Dove.


We're committed to being open and transparent. Much of the information required under STAIRs is already available on this website. This page brings together key information about our organisation, how we spend money, how we manage homes and services, and how we're performing as your landlord. 
We know that finding the right information isn't always easy. STAIRs is designed to help you quickly find the information you need, understand how decisions are made and see how we're delivering services for customers.

Governance and decision making

Information about how Trent & Dove is led, how decisions are made and how customers can have their say.

Performance

Information about how we're performing as your landlord and how we're improving services.

Social housing management

Information about the policies and strategies that guide how we manage homes and services.

Request a review

If you believe information about how we manage our social housing is missing from this publication scheme, you can ask us to review it.

From 1 October 2026, customers of private registered landlords, such as Trent & Dove, can request a review if they believe information that should be included in a landlord's publication scheme is missing.

We'll acknowledge your request within five working days and normally provide a written response within 30 calendar days. We'll review the information, explain our findings and let you know about any action we'll take. If you're unhappy with our response, you can contact the Housing Ombudsman Service

From 1 April 2027, customers will also have the right to ask their landlord directly for specific information about the management of their social housing. If you're unhappy with how your request is handled, or don't receive a response, you can raise this with the Housing Ombudsman Service.

Find out more

For further information about how we review publication scheme requests, read our  STAIRs Publication Scheme Review Process

For guidance about STAIRs, customer rights and how the scheme works, visit the Housing Ombudsman's Social Tenant Access to Information Requirements (STAIRs) support guide:

Social Tenant Access to Information Requirements (STAIRs) support guide

Requesting information under STAIRs (from April 2027)

From 1 April 2027, you'll be able to request specific information about the way your home and services are managed.
When the new process launches:
  • Requests can be made in writing, such as by email or an online form.
  • You won't need to use special wording or mention STAIRs.
  • We'll support you if you need help making a request.
  • We'll acknowledge your request and contact you if we need clarification.
  • We'll normally respond within 30 calendar days.
  • If we can't provide information, we'll explain why.
  • You'll be able to request a review if you're unhappy with our response.
  • If you're still dissatisfied, you'll be able to contact the Housing Ombudsman.
  • Information will usually be provided free of charge.
  • Information can be made available in alternative formats, including large print, audio or translation support where needed.
Need support?
We're committed to making information clear, accessible and easy to understand.
If you need help finding information, understanding documents or accessing content in a different format, please contact us and we'll be happy to help.

Find out more

For more information about the national STAIRs scheme, click here to visit the Social Housing Regulator’s website.

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