About our Customer Committee

Trent & Dove is supported by a Customer Committee, whose members are Trent & Dove customers. The committee takes customers’ views into account to shape and continuously improve the homes and services that Trent & Dove provides and the community investments it makes. 

Trent & Dove also has an  Executive Team and a Board that are responsible for the organisation's day-to-day running.

  1. Tracey White | Chair, Customer Member, and Non Executive Director

    Tracey White

    Tracey White | Chair, Customer Member, and Non Executive Director

    Before she was registered severely partially sighted/blind, Tracey had a wide-ranging career in hairdressing and retail management with cosmetics/perfumery, homeware and soft furnishing companies, gaining NVQ qualifications in management.

    She has also attended courses in coaching, life skills, and counselling, and qualified to lead an NHS course ‘Living with a long-term Condition’.

    Read more here

     

  2. Nick Bush | Independent member

    Nick Bush

    Nick Bush | Independent member

    Has been a customer committee member since the beginning from 2022.

    Nick Bush started his career as a programmer in a software house but later moved into management consultancy, working for a large US outsourcing company.

    Following a nine-year stint with BT as head of strategy in the mass-market contact centre unit, he returned to consulting as a freelancer specialising in customer experience and working mainly in financial services.

    He now balances his work in social housing with trustee roles, consulting work and various musical projects.

    Read more here

     

  3. Rolf Levesley | Non Executive Director member

    Rolf Levesley

    Rolf Levesley | Non Executive Director member

    Since retirement, Rolf has held several Non-Executive roles in the social housing sector, including Chair of South Staffordshire Housing Association and Housing Plus Group.

    As a planning lawyer and Chief Executive of a local authority, Rolf has extensive experience in strategic and financial planning, managing and motivating people, and resolving difficult and sensitive issues. 

    He embraces Trent & Dove’s community work and its customer voice, which strengthens the organisation, making it more effective.

    Read more here 

  4. Jacky Astle | Independent member

    Jacky Astle

    Jacky Astle | Independent member 

    Historically, Jacky’s background is within the health sector, particularly supporting young people and first-time parents aged 18 and under.

    Read more here

  5. Lora Boncheva | Customer member

    Lora Boncheva

    Lora Boncheva | Customer member 

    Lora has been a Trent & Dove tenant for four years. She emigrated from Bulgaria to England eight years ago. She is building a private practice as a psychotherapist.

    Read more here

  6. Marcin Kazmierczak | Customer member

    Marcin Kazmierczak

    Marcin Kazmierczak | Customer member 

    Marcin has gained expertise in public consultations, social project management, and community needs assessment.

    His work has included coordinating projects ranging from building community infrastructure to establishing support programmes, always with a focus on prioritising citizen input and needs.

    Read more here

  7. Amy Taylor | Customer Member

    Amy Tayor

    Amy Taylor | Customer Member

  8. Temba Ngandi | Customer member

    Temba Ngandi

    Temba Ngandi | Customer member

  9. Karen Tear | Customer Member

    Karen Tear

    Karen Tear | Customer Member

  10. Syed Hussain | Customer member

    Syed Hussain

    Syed Hussain | Customer member

Total results: 10

The Customer Committee’s purpose is to:

1. To provide a diverse cross-section of views, insight and opinion to the board from a customer perspective to:

a) Influence the board’s decision-making on key customer-related issues relating to the organisation’s responsibilities as a landlord or its commitment to communities (“Place-shaping”)
b) Enable the customer voice to shape and, and continuously improve, the homes and services that Trent & Dove provides and the community investments it makes. 
 

2. To scrutinise operational service delivery to ensure that quality, performance and impact is in line with:

a) The expectations set by the board
b) The organisation’s customer service commitments.
 

3. To provide assurance to the board on the impact and operation of Trent & Dove’s community support and investment activities, including:

a) Approving the criteria for awarding community grants and priorities for funding
b) Providing assurance to the board that Value for Money and Social Return on Investment is being achieved as a result of community initiatives, activities and grants.
 

4. To provide assurance to the board that there are effective mechanisms in place:

a) For the organisation to gather and analyse customer opinion and insight on key customer-related issues
b) For the organisation to take customers’ views into account in a meaningful way before making decisions on important matters which affect them
c) For the organisation to respond to customer views and feedback and implement continuous improvement actions
d) To enable the quality of homes and services provided by T&D to be continuously improved in response to customer insight and feedback;
e) to effectively communicate to customers how their views and insight have influenced Trent & Dove’s actions and decision-making.