Information & advice for customers

CCTV and smart doorbells have become very popular and can be reassuring for people. They act as a visible deterrent; can make you feel safer and offer other benefits.

 They can also create concern for people. So, it’s important you know what the guidelines are and why you need to be aware of them. 

CCTV Did you know? 

If you install CCTV or a smart doorbell that captures footage outside the boundary of your home and garden, you have responsibilities under data protection law.

Thinking of installing CCTV or a smart doorbell?

The Government has produced guidance on the use of domestic CCTV (this includes other technology such as a smart doorbell). 

It covers:  Smart doorbell being used

  • What you need to think about before deciding to purchase a CCTV system or a smart doorbell.
  • What other considerations you need to think about when installing CCTV or a smart doorbell.
  • What the law says on how you can install equipment without having the additional responsibilities of data protection law.
  • What responsibilities you have and how to operate your CCTV responsibly.
  • How your system will affect other people.
  • What to do if your neighbour has concerns.

What to do if you have concerns about a neighbour’s CCTV or smart doorbell

CCTV camera If you're unhappy or concerned, the first step is always to talk to your neighbour about this. It’s an opportunity for you to have an open conversation. They can talk to you about why they have the system, and you can explain your concerns and help them to understand why you are worried. 

You may even find that it is a benefit to you as a neighbour.  Seeing an example of the footage might also help and you may find that it is not as intrusive as you might have thought it was.

Further guidance can be found here