Do you have a suggestion that could improve our services or perhaps you'd like to tell us about an experience you've had with Trent & Dove?

Whether it's letting us know about a job well done or highlighting an area you feel we could improve, we'd love to hear from you.

We're always looking at ways we can improve our services. If you're not happy – we want to know about it straight away so that we can resolve things quickly for you. 


We appreciate that sometimes things go wrong.

If you feel we haven't met your expectations please talk to us. Contact our Customer Service Team on 01283 528528 (9am-5pm, Monday-Friday) and give us the opportunity to put things right. 

For more information on this and our complaint-handling process read our leaflet on: complaints.

Ombudsman's Complaint Handling Code

In July 2020, the Housing Ombudsman published its Complaint Handling Code. The Code sets out the processes that the Housing Ombudsman suggests that Housing Associations, like Trent & Dove, follow if they chose to be a registered member of the Housing Ombudsman Service.

In line with best practice, we have reviewed our complaint-handling processes against the Code. The outcomes of this are shared with customers, staff and stakeholders below, to demonstrate how we are meeting the requirements of the Code and pursuing our commitment to continuously improving our existing processes.

Housing Ombudsman's Complaint Handling Code of Practice - Compliance Self Assessment March-2022

Housing Ombudsman - Landlord Performance Report 2022 / 2023

The Housing Ombudsman publishes an annual analysis of complaints it has received and investigated about the services we provide. The report ranks our performance in comparison to the national picture and summarises the outcomes.

We use the learning from these to improve the services we provide and are committed to continuous improvement.

You can read the report here: Landlord-Report-Trent-Dove-Housing-Limited pdf 612KB

Another type of query

If you'd like to talk to us about a neighbourhood problem or repair issue, please contact us or  call our Customer Service Team on 01283 528528, 9am-5pm, Monday-Friday.

Looking after your data/personal information

Trent & Dove Housing Limited, which includes as a subsidiary First Housing Limited, will keep your personal information secure and confidential in accordance with the General Data Protection Regulations (GDPR) 2018. We collect this information (and may share some or all of it with third parties) as part of:

  • Providing, and where necessary improving, services  to all our customers;  housing & neighbourhood management services; making homeownership products & services available; offering support services to customers
  • As well as, where appropriate: preventing and detecting crime, fraud and unpaid debts; providing help with debt management and benefit entitlement; providing employment, training advice and opportunities; promoting equal opportunities and fair treatment.

If you provide us with personal information relating to members of your family or your associates we will assume you do so with their knowledge and consent to the collecting and processing of the information. 

It is important that you tell us of any changes to your personal information as and when they happen so we can keep your details up to date.

At any point in our process, you are entitled to request copies of information held about you.

For more information on how we use and share your information please see our Privacy notice on our website. However, if you would like a written copy of this please contact