Support
How to get support
If you or someone else is in immediate danger, call 999 straight away.
We’re here to help you stay safe, well and secure in your home. Whether you're worried about your finances, experiencing domestic abuse, concerned about someone's safety, or looking for support with your mental health and wellbeing, we can help or connect you with the right service.
Explore our support pages to find advice, information and practical help on:
- Safeguarding – support if you're worried about a child or adult at risk
- Domestic abuse – confidential help to keep you safe
- Financial support – advice on benefits, budgeting, debt and money worries
- Mental health and wellbeing – guidance and support to help you look after your wellbeing
Safeguarding
Your safety is our top priority. We work closely with social services and other agencies to protect people who may be at risk of harm, neglect, or exploitation.
Domestic abuse
If you are experiencing abuse, you don’t have to face it alone. We work with trusted partner agencies to help keep you safe and support you through this difficult time.
Mental health and wellbeing
Looking after your wellbeing is just as important as managing your tenancy. If you're struggling to cope, feeling isolated or need extra support, we can listen, connect you with local services and help you access the support that's right for you.
Financial support
If you’re worried about paying bills or managing debt, our team is here to help. We can check if you’re entitled to extra benefits, create a plan to manage debts, and connect you with specialist support.
Signposting and referrals
Signposting
If specialist support is needed, we'll help you access the right external services, such as debt advice, legal support, domestic abuse services, advocacy, employability support and hardship assistance.
We'll discuss the options with you and only share your information with your permission.
Referrals to our Tenancy Sustainment Team
Referrals can be made by Trent & Dove teams, partner agencies or customers directly.
Once referred, a member of our team will contact you to discuss your situation and agree the support that's right for you.
Our service is:
- Free and confidential
- Friendly and non-judgemental
- Tailored to your circumstances
- Focused on helping you stay secure in your home and live independently.
Where needed, we'll work with trusted partner organisations to make sure you receive the right support.
If you'd like support or are worried about your tenancy, please contact the Tenancy Sustainment Team. We're here to help you access the right support, improve your financial wellbeing and maintain your tenancy for the future.
